Terms & Conditions

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Terms & Conditions


This page (taken with the documents and pages it refers to) tells you the terms of use which you agree to when you use voiceflex.com. voiceflex.com is managed by Voiceflex Limited (referred to as 'we' below). Voiceflex Limited is a company registered in England and Wales with company number 03544845. Place of registration: Warwick House, 1st Floor, 9 Warwick Street, LONDON W1B 5LY, United Kingdom.

This page was last updated on 16 September 2015.

Using voiceflex.com

voiceflex.com is maintained for your personal use.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party.

We aim to update our site regularly, and may change the content at any time.

By using this site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Online services or transactions

When using voiceflex.com you may access an online service or transaction that is delivered by another organisation. Each of these services will have its own terms and conditions or licences that apply only to that service. Users of any service should make sure they have read the relevant terms and conditions before completing that transaction.

Linking to and from voiceflex.com

We welcome and encourage other websites to link to the information that is hosted on these pages, and you don't have to ask permission to link to voiceflex.com.

However, we don't give you permission to suggest that your website is associated with, or endorsed by, voiceflex.com.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Disclaimer

While we make every effort to keep voiceflex.com up to date, we don't provide any guarantees, conditions or warranties as to the accuracy of the information on the site.

We don't accept liability for loss or damage incurred by users of the website, whether direct, indirect or consequential, whether caused by tort, breach of contract or otherwise, in connection with our site, its use, the inability to use, or results of the use of our site, any websites linked to it and any materials posted on it. This includes loss of:

  • Income or revenue
  • Business
  • Profits or contracts
  • Anticipated savings
  • Data
  • Goodwill
  • Tangible property
  • Wasted management or office time

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to voiceflex.com

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Virus protection

We make every effort to check and test material at all stages of production, however you must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

We can't accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Virus, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General

We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

Revisions to these terms

We may at any time revise these terms and conditions without notice. Please check these terms and conditions regularly, as continued use of the voiceflex.com website after a change has been made is your acceptance of the change.

Customer services

For any enquiries or queries, please contact Customer Services;

Voiceflex Customer Services, Warwick House, 9 Warwick Street, London W1B 5LY

Tel: +44 (0)20 3301 6000

Fax: 0203 601 6700

Email: support@voiceflex.com

Complaints

At Voiceflex we take any complaint seriously. Should you have a problem with the service received from Voiceflex, please contact Customer Services to discuss the issue.

If your issue remains unresolved and you wish to make a formal complaint, we have attached Voiceflex Complaints Code document to provide information on the process of making a complaint.

Dispute Resolution

Should your issue remain unsolved to your satisfaction, you are entitled to register a complaint with;

Ombudsman Services Ltd, Greenalls Avenue, Wilderspool Park, Warrington WA4 6HL

Tel: 0330 440 1615

Email: osenquiries@os-communications.org

Website: www.ombudsman-services.org

Other useful contacts

Ofcom is the regulator for the UK communications industries.

Their details are:

Ofcom, Riverside House 2a Southwark Bridge Road, London SE1 9HA

Tel: 0330 123 3333 or 020 7981 3040