Do more with every call using AI. Transcribe, analyse and summarise calls automatically. Gain insights, save time, and enhance the customer experience.
AI Assist automatically transcribes, summarises and categorises every phone call so your team can focus on conversations instead of note-taking. From sales calls and customer support to internal discussions, AI Assist captures the important details helping your business stay organised, responsive and informed.
Recorded calls are automatically turned into text and saved directly in your call history. Everything transcribed, searchable, and shareable - without manual effort. Ideal for sales, support, and compliance.
Focus on the content. A lightning-fast AI summary arrives immediately after every call - key points, decisions, questions, and actions captured without listening back.
Flow automatically identifies recurring themes, topics and trends across all calls so you can improve service quality without listening to a single recording.
Your own AI-powered call memory. Perfect for any user who needs to recall and act on call outcomes. Free to start. Includes 60 minutes of transcription per month on a Personal Free account.
Everything in Personal, plus team visibility, CRM integration, and admin controls for compliance.
Manage every customer interaction from Flow. Bring WhatsApp, calls and emails together into one shared view, making it easy to assign tickets, collaborate with colleagues and respond quickly without switching between applications. Let customers switch channels while the ticket continues in the same flow. Every conversation from the same customer is grouped into a single threaded history, giving complete visibility of previous interactions, actions taken and ongoing conversations. This enables faster resolutions, more personalised service and a seamless customer experience across every channel.
Voice tickets remove the manual effort of logging and following up on calls. Whether it's a complaint, a compliance issue or a great call worth sharing - create a ticket in seconds and route it to exactly the right person with full context already attached.
Flow brings WhatsApp into the same place your team already handles calls - so nothing gets missed and no one needs to switch tools.
With the Microsoft Outlook integration connected, all customer contact is gathered in a single, shared view together with calls and WhatsApp messages giving complete visibility across every interaction. When a customer sends an email, a ticket appears instantly in your Flow switchboard queue or within your ticket list. Manage and respond to email in Flow, ensuring a consistent, efficient support experience across every channel.
Flow automatically identifies call topics, trends and recurring customer themes helping improve service quality, team performance and customer experience. Enterprise-level contact centre reporting is now built directly into the platform, with real-time monitoring and historical analysis from a single interface.
Regardless of role - Sales, Support, or Administration - Flow Analytics gives everyone the data they need to make smarter decisions.
Turnkey reporting with one-click access - no setup or configuration required. All your data in one centralised place from day one.
Standardised data gives consistent, trustworthy reporting. A high-value intelligence layer sits on top for deeper analytical insights where needed.
Configurable reports to meet specific business needs. An open API lets you export data system-wide into the tools that matter most to your team.
Sets the foundation for advanced tools including Workforce Management. A real-time JSON feed means the platform grows with your needs over time.
Quickly route calls to the right person. Greater team productivity. Better customer experience.
Maximise productivity by enabling staff to work from anywhere efficiently and effectively.
A self service admin portal to manage users, licenses, costs, and security through one interface.
Any device, any platform. Regardless of where a call happens - over mobile, PSTN, the internet or Microsoft Teams - the experience and features are the same. Fully engage with colleagues and customers anywhere, anytime, anyway you want. It’s your call.
One admin portal for reporting and cost control. One app for staff to collaborate and manage communication features. Reporting, cost control and transparency, plus greater security and stability for reduced risk. A DIY portal for both IT admins and end-users makes it easy.
Enhancing Communications
Interact across different communication channels from one platform. You choose, it's your call!
Stay in touch and engage with customers and colleagues quickly and simply, from anywhere and from any device.
Sophisticated features and UC functionality without hefty initial and ongoing costs. A system that grows with your business.
Add, remove, or transfer licenses when needed. Quick and simple. Plus keep track of unused licenses with automatic notifications.
Through one admin interface quickly and easily manage and configure your telephony solution and customer service environment.
Setup a PBX in hours not weeks. Admins can create, change and delete PBX services themselves, reducing the need for experts.
Full UC platform for telephony, meetings, messaging, presence, mobility and more from one single hub.
PBX functionalities and rich insights to improve customer satisfaction. Get the very most from every call, and let colleagues know when you're available.
Skill-based routing intelligently pairs the customer with the right person/dept. Automatically route customers by using data from CRM systems.
Effective communication with telephony in Microsoft Teams. Control profiles directly within Teams, access incoming call lists, recordings, look-up, and voicemails.
Voiceflex Flow integrates with multiple systems, combining the power of existing tech stack with the simplicity of a single hub. Integrated with many applications including:
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